Dallas Gold and Silver Exchange Review

June 19, 2023
Written by Peter Anderson

Dallas Gold and Silver Exchange (DGSE) has been a prominent player in the jewelry, rare coin, and precious metal industry for over four decades.

Its reputation as a reliable dealer is well-established, with multiple locations throughout the North Texas area offering various products and services to customers.

DGSE's range of offerings includes custom design services for jewelry, repair services for fine jewelry and watches, as well as bullion and rare coins service.

This article provides an objective review of Dallas Gold & Silver Exchange by analyzing its product offerings, payment options, return policy, pros, and cons.

While seasoned investors may find their customer support impersonal compared to other dealers in the industry, DGSE's straightforward and transparent process could be beneficial for individuals who know exactly what they want to buy or sell.

Those seeking more comprehensive gold IRA services may need to search elsewhere.

This article aims to provide readers with a complete understanding of DGSE's operations so that they can make informed decisions when dealing with this company.

Disclosure: Some of the links in this article are from sponsors. The list below is an honest review gathered from thorough research, experience, and consumer-based feedback. 

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About Dallas Gold & Silver Exchange

Dallas Gold and Silver Exchange is a reputable jewelry, rare coin, and precious metal dealer with multiple locations in the North Texas area.

The company has been in operation since 1978 and has gained a solid reputation among customers.

With their experience in the industry, they offer repair services and custom design services for jewelry while providing high-quality products such as fine watches, bullion, gold coins, silver coins, platinum, palladium, and more.

When considering Dallas Gold and Silver Exchange's pricing policies, the company only includes IRA-approved metals for investors' convenience.

They claim to have consistently offered some of the highest prices when buying luxury watches like Rolex, Cartier, Omega Breitling Tag Heuer from customers.

They pay cash for diamonds of all colors cuts clarity carat weight but state that they pay the most for U.S.-minted gold and silver coins.

Customer reviews regarding Dallas Gold & Silver Exchange are limited compared to its competitors.

The process with Dallas Gold & Silver Exchange appears to be relatively straightforward for both buying or selling transactions without appointment requirements.

While their customer support may feel too impersonal for some investors looking for more guidance or connection; those who know exactly what they want to buy or sell can find DGSE efficient in fulfilling their needs through physical locations conveniently located throughout North Texas area.

Products and Services

The Dallas Gold and Silver Exchange offers a wide range of products and services for investors looking to buy or sell precious metals, jewelry, and luxury items.

Their repair services are particularly noteworthy, with on-site craftsmen who have decades of experience in repairing various types of jewelry and watches.

They also provide custom design services for customers who want to tailor their pieces according to their preferences.

In terms of buying services, the company pays top dollar for luxury watches such as Rolex, Cartier, Omega, Breitling, Tag Heuer and more.

They also pay cash for diamonds of all colors, cuts, clarity and carat weight.

They offer a bullion and rare coins service where investors can get cash in exchange for quality bullion and rare coins. DGSE is one of the country's largest jewelry dealers that offer high-quality products from fine jewelry and watches to gold coins, silver coins platinum palladium among others. It is worth noting that precious metals make up most of their catalog.

The Dallas Gold & Silver Exchange provides a convenient way for investors to diversify their portfolios with precious metals while offering an array of valuable services including repair options for impeccable maintenance on your investments as well as buying options if you're looking to sell some assets to free up funds.

Investors can also deposit IRA-approved items such as American Gold Eagles or Canadian Gold Maple Leafs into a gold IRA account through DGSE's custodian or other third-party providers since DGSE does not offer storage options at this time.

With several physical locations throughout North Texas area and an easy-to-use website interface; it's no wonder why many individuals choose Dallas Gold & Silver Exchange when it comes down purchasing or selling gold/silver/precious metal assets.

What Bullion does DSGE Pay the Most For?

Investors looking to maximize their profits may be interested in knowing which types of bullion are most valuable, and according to DGSE, they pay the highest prices for U.S.-minted gold and silver coins.

This means that if investors are looking to sell their precious metals, they should consider selling U.S.-minted gold and silver coins at DGSE to receive the highest payout.

It's important to note that other exchange companies may offer different pricing for these types of bullion.

It's also worth mentioning that DGSE only includes IRA-approved metals in their services. While this may limit some investors' options, it ensures that the metals purchased through DGSE meet certain standards for IRA accounts.

Investors should keep in mind that while DGSE pays well for U.S.-minted gold and silver coins, there may be other bullion or precious metal products that offer higher potential returns on investment.

While DGSE offers high payouts for U.S.-minted gold and silver coins compared to its competitors, investors looking for a more comprehensive gold IRA service or a wider range of precious metal options should consider exploring other exchange companies.

It's always wise to research multiple companies and compare pricing before making any investment decisions.

What Payments are Accepted?

Accepted forms of payment at DGSE include cash, credit, debit, and Paypal for jewelry purchases.

For bullion transactions, customers can use cash, debit, and checks. 

If paying by check, there is a 10-day business hold before the transaction can be completed.

It's important to note that this holding period may affect pricing policies for bullion transactions.

To provide convenience to their customers, DGSE allows a variety of payment options beyond just traditional cash and checks. By accepting credit cards and Paypal payments for jewelry purchases from customers who prefer those methods, they are able to accommodate more people with different purchasing preferences.

It's worth noting that while DGSE does accept checks as an option for buying bullion items like gold coins or silver bars, these transactions may come with additional processing time due to the hold on funds required.

the range of accepted payment options at DGSE is broad enough to meet most customer needs.

While some may prefer other types of payment methods like wire transfers or cryptocurrencies which aren't currently offered by the company at this time; others will appreciate the ease of using their preferred method whether it be cash or credit card when making their purchase decisions at any one of DGSE's convenient locations throughout North Texas.

What is the Return Policy?

The return policy of Dallas Gold and Silver Exchange reflects their reputation as a reliable dealer in the precious metals industry.

Their straightforward approach to transactions has earned them recognition as one of the highest-paying buyers in the area. It is notable that there have been few reviews regarding their customer service in terms of returns and exchanges.

Returning items to DGSE requires the original receipt, box, invoice, laboratory report, appraisal, warranty certificate, and all related items within 30 days of purchase for a full refund with less than a 10% restocking fee.

This policy applies to all other purchased items except fine watches, bullion, clearance items, custom pieces that were sized or engraved. It is important to note that deposits are non-refundable and non-transferable.

While DGSE provides basic support services similar to those offered by any retail store, investors looking for more personalized attention may not find it here.

If you are considering working with this company for your gold or silver investments but want more guidance from custodians or complete IRA services options then there are other companies that may better meet your needs.

Nonetheless if you know exactly what you want or just looking to sell then DGSE could provide an option worth considering based on their transparent process and good reputation for transactions.

Pros of Dallas Gold & Silver Exchange

One advantage of DGSE is their wide range of high-quality investment products, including fine jewelry, watches, bullion, gold coins, silver coins, platinum, and palladium.

This gives investors a variety of options to choose from when diversifying their portfolios with precious metals. DGSE's commitment to offering high-quality products also ensures that investors receive value for their investments.

In addition to offering high-quality products, DGSE is a reputable company with knowledgeable staff.

As a BBB-accredited company with several locations in the North Texas area since 1978, they have built a reputation for being trustworthy and reliable.

Their staff is well-informed about the products they offer and can provide valuable insights for investors looking to add precious metals to their portfolios.

DSGE's easy-to-use website adds another advantage for investors. The website has a simple navigation menu that allows visitors to quickly find information about the services they offer.

It provides access points to their jewelry repair services and frequently asked questions page.

With its professional appearance and user-friendly interface, DSGE's website reinforces its reputation as a reputable company worth doing business with.

Cons of Dallas Gold & Silver Exchange

Despite its wide range of high-quality investment products and knowledgeable staff, DGSE falls short in terms of offering comprehensive IRA services for investors, which is like a restaurant with an extensive menu but no vegetarian options.

While the company does offer precious metals for sale and can be used to place fine jewelry, watches, and precious metals in individual gold-IRA accounts or sell for a profit, it lacks general IRA services.

Investors cannot expect to use DGSE as a precious metal storage facility or start a gold IRA account with them.

Moreover, Dallas Gold & Silver Exchange has not garnered as many reviews compared to its competitors.

Reviews play a vital role in choosing the best exchange store for investors. 

The lack of reviews could potentially be seen as a red flag; however, it may not necessarily mean that the company is not worth working with.

There are plenty of other exchange companies that have gained reputable reviews that provide more insight into whether DGSE is a good option.

While DGSE provides basic support services through phone numbers and online messaging options on their website, their customer support feels too impersonal for investors looking to make informed financial decisions tailored to their needs.

For instance, when investors work with a reputable gold-IRA company to diversify their portfolios with precious metals will typically have custodians who offer more guidance on what type of precious metals are suitable investments based on factors such as portfolio size and risk tolerance levels.

Therefore prospective clients should consider these limitations before investing in DGSE's products or services.


Dallas Gold and Silver Exchange has been a prominent jewelry, rare coin, and precious metal dealer in the North Texas area since 1978.

Their offerings include custom design services for jewelry, repair services for fine jewelry and watches, and bullion and rare coins services.

While their customer support may feel impersonal to some investors, their straightforward process makes it easy for those who know exactly what they are looking to buy or sell.

One interesting statistic that draws attention is that DGSE pays the most for silver eagles compared to other bullion dealers.

This could make DGSE an attractive option for investors looking to sell their silver eagles at a competitive price.

It must be noted that when it comes to gold IRA services, DGSE may not have as comprehensive of offerings compared to other providers in the market.

Dallas Gold & Silver Exchange seems like a reputable option for individuals seeking high-quality products and services related to jewelry and precious metals.

While there are pros and cons associated with this provider like any other business, investors should consider their own needs before deciding if DGSE is the right fit for them.

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