Safeguard Metals Review

July 30, 2023
Written by Peter Anderson

Safeguard Metals, a company known for its offering of physical bullion and gold IRA accounts, has recently garnered negative attention due to a multitude of unfavorable reviews and a lack of transparency.

The company provides various gold and silver products such as Gold American Eagles and Silver American Eagles; however, it fails to disclose pricing information on its dysfunctional website.

Customers have expressed grievances about being scammed, encountering fake offices, experiencing poor customer service, and being overcharged by Safeguard Metals. With an average rating of 3.3 out of 5 on Trustpilot, many investors have reported significant losses.

In comparison to its competitors, Safeguard Metals offers a limited selection of precious metal products and lacks essential business information. It is advisable for individuals seeking to invest in precious metals to choose a more reputable company.

A trusted recommendation also provides access to a free gold investors guide for those interested in further guidance in this area.

Disclosure: Some of the links in this article are from sponsors. The list below is an honest review gathered from thorough research, experience, and consumer-based feedback. 

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What is Safeguard Metals?

Safeguard Metals is a company that places a strong emphasis on the importance of investing, but lacks transparency regarding their offerings and business operations.

The company's website primarily focuses on providing information about the significance of investment without clearly outlining their specific products and services. Safeguard Metals does state that their goal is to provide clients with real products and excellent service, but fails to provide comprehensive details.

The lack of information about Safeguard Metals' background and business operations raises concerns about the credibility and reliability of the company. The website layout is inconvenient and poorly organized, making it difficult for visitors to find relevant information about the company's offerings.

This lack of clarity can be frustrating for potential customers who are seeking detailed information before making investment decisions.

Safeguard Metals has garnered a negative reputation based on customer reviews found on Trustpilot. Many customers have reported scams, poor customer service experiences, overcharging, and even fake offices associated with the company.

This negative feedback suggests that Safeguard Metals may not be trustworthy or reliable when it comes to handling precious metal investments.

Considering these factors, individuals looking to invest in precious metals may want to choose a more reputable company that provides greater transparency regarding their offerings and has positive customer feedback.

It is crucial to thoroughly research any investment opportunity before committing funds in order to safeguard against potential risks or fraudulent activities.

Safeguard Metals Product and Services

Offering a range of gold and silver products, Safeguard Metals provides investors with the opportunity to diversify their portfolios with popular options such as Gold American Eagles, Gold Maple Leafs, and Silver American Eagles.

These products are commonly found with competitors in the precious metals industry.

Safeguard Metals offers IRA account options for those looking to invest in gold and silver through retirement accounts. This allows investors to take advantage of the potential tax benefits associated with IRAs while also gaining exposure to precious metals.

In terms of physical bullion storage, Safeguard Metals does not provide specific information on this aspect of their services. However, it can be assumed that they offer secure storage options for customers who prefer not to physically hold their precious metals.

Investors interested in gold and silver market trends may find it beneficial to engage with Safeguard Metals as the company can potentially provide insights into these markets.

But, it is important to note that the company's reputation within the industry is not favorable.

Numerous negative reviews mentioning scams, poor customer service, overcharging, and fake offices have been reported by customers on Trustpilot.

Considering all factors mentioned above, investors should exercise caution when considering Safeguard Metals as a provider for their gold and silver needs. It is advisable to explore other more reputable companies in order to ensure a positive investment experience and protect against potential risks in the market.

Product Pricing

Product pricing information for Safeguard Metals is not readily available on their website, requiring potential customers to contact the company directly for specific details. 

This lack of transparency can be concerning for individuals who prefer to have access to pricing information upfront before making a purchasing decision.

Without clear pricing information, it is difficult for investors to compare Safeguard Metals' prices with those of competitors or determine whether they are getting a fair market value for their purchases.

The absence of pricing details raises questions about the presence of hidden fees or additional charges that customers may encounter when dealing with Safeguard Metals. Potential buyers may be hesitant to engage with a company that does not provide clear and upfront information about all associated costs.

In order to make an informed investment decision, it is important for customers to have access to competitive pricing options and understand the cost structure involved in purchasing precious metals.

Unfortunately, Safeguard Metals' lack of product pricing transparency hinders this process and may discourage potential clients from engaging with the company.

Safeguard Metals Customer Reviews

The negative customer reviews of Safeguard Metals highlight concerns about the company's practices and raise doubts regarding their reliability and trustworthiness.

Several customers have expressed dissatisfaction with their experience, including allegations of scams, overcharging, and the presence of fake offices.

  • On Trustpilot, Safeguard Metals has an average rating of 3.3 out of 5, indicating a mixed reputation among customers.

One customer claimed to have lost money on their first day with the company, although details about this experience were not provided.

Another customer reported visiting Safeguard Metals' San Diego office only to find that it was a mail drop in a shared office space, leading them to question the legitimacy of the company's operations.

Numerous customers complained about poor customer service after purchasing precious metals from Safeguard Metals. They mentioned difficulties in reaching the company by phone and stated that valuation and inventory information were unclear.

There were also claims that Safeguard Metals charged twice the market price for products and had a tendency to take money from customers. These negative reviews have prompted many customers to warn others against investing with this company due to its questionable practices.

Considering these complaints and concerns raised by customers, it is advisable for potential investors to exercise caution when dealing with Safeguard Metals and consider more reputable alternatives in the precious metals industry.

Customer Service

Customer service at Safeguard Metals has been a recurring issue for many customers, with numerous complaints about difficulty in reaching the company, unclear valuation and inventory information, and poor responsiveness after purchases.

Customers have expressed dissatisfaction with the company's response time and communication skills.

Many have reported difficulties in contacting Safeguard Metals through phone or email, leading to frustrations when trying to resolve issues or obtain information about their investments.

There have been concerns regarding problem resolution from customers who claim that Safeguard Metals ignores them once they have made a purchase. This lack of responsiveness has contributed to a low satisfaction rate among customers who expected better customer service.

In addition to these grievances, customer feedback highlights the lack of clear and transparent pricing information on the company's website. This ambiguity makes it difficult for investors to determine if they are being charged fair market value for their precious metal products.

Based on customer reviews, it appears that Safeguard Metals' customer service is lacking in several areas including response time, communication skills, problem resolution, and overall customer satisfaction.

These factors should be taken into consideration when considering investing with the company.

Pros and Cons

One aspect to consider when evaluating Safeguard Metals as a potential investment option is the limited number of products they offer, which may restrict diversification opportunities for investors.

The company only provides two types of precious metals: gold and silver, and there doesn't seem to be a diverse selection within these categories.

This lack of variety can limit investors who are looking for additional investment opportunities such as cryptocurrency or rare coins.

On the positive side, Safeguard Metals does offer gold and silver products that can be invested in a gold IRA account or held as physical assets.

For individuals specifically interested in gold and silver, Safeguard Metals may be a suitable choice. However, it is important to weigh this advantage against the company's limitations.

It's worth noting that other precious metals dealers may offer a wider range of products, allowing for greater diversification in an investor's portfolio. If diversifying investments across various types of precious metals is important to you, it would be wise to explore other options.

While Safeguard Metals offers some benefits in terms of gold and silver products, their limited number of offerings may pose drawbacks for investors seeking more diversified portfolios.

It is essential to carefully evaluate the pros and cons before making any investment decisions with this company.


Safeguard Metals has garnered a negative reputation due to numerous customer complaints and a lack of transparency. The company offers gold and silver products but fails to disclose pricing information on its website.

Customers have reported scams, poor customer service, and overcharging by Safeguard Metals.

With an average rating of 3.3 out of 5 on Trustpilot and many investors experiencing significant losses, it is advisable to seek out a more reputable company for investing in precious metals.

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